Mark Your Calendar for 04 June 2024 - 06 June 2024 & Register Now
The convenience channel in Europe is growing at a rapid pace, with convenience and forecourt stores opening in large numbers throughout the continent. Together, we’ll explore the market trends spurring growth in the region and around the globe. See how retailers are redefining the shopping experience to meet new consumer demand for omnichannel experiences, hard discounts, food-to-go and food-for-later meal options. You’ll be immersed in effective insights and strategies to help you excel in this truly unique European market.
The 2024 NACS Convenience Summit Europe program and NACS Convenience Retail Awards Europe ceremony will be held at:
InterContinental Barcelona
Av. de Rius i Taulet, 1-3, 08004 Barcelona, Spain
Hotel Gallery
- 150+ senior leader delegates from 20+ countries
- Thought-provoking speakers and panelists
- Progressive convenience stores and petrol stations on expert-led retail tours
- Thought Leadership – Discover new ideas, products and solutions that are addressing the challenges and opportunities of today, tomorrow and 10-20 years into the future.
- Strategic Relationships – No other convenience industry event brings together leaders in store operations, marketing innovation, retail design, fuel delivery and other key performance retail areas. Meet leaders who can make a difference to your business and career.
- Immersive Learning – On the heels of a disruptive 2020, hear retailer case studies, success stories and best practices that will help you benchmark your business. Exchange best practices and form deep collaborations through casual and facilitated conversations with the best and brightest minds in our industry.
- Awards Gala and Dinner – See which retailers will be recognized for outstanding achievement in the European convenience industry. Hear best practices from the winner, watch their award submission videos and celebrate their success at the NACS Convenience Retail Awards Europe Gala and Dinner.
- CEOs
- Presidents
- Executive Vice Presidents of Sales
- Heads of Marketing & Sales
- Heads of Retail Operations
- Albert Heijn New Markets (The Netherlands)
- Applegreen PLC (Ireland)
- Carrefour
- Circle K Europe
- Maxol (Ireland)
- Migrolino (Switzerland)
- Opet Petroleum
- PKN Orlen
- Reitan Convenience AS Scandinavia & The Baltics
- Repsol (Spain)
- Total
- And more…
For general event inquiries, please contact:
Melissa Paul
Meetings & Events Manager, NACS
mpaul@convenience.org
+1 703-518-4208
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7:30 - 17:00 |
Registration Open |
8:30 - 8:45 |
Welcome
Mark Wohltmann, Director, NACS Global |
8:45 - 9:15 |
Introduction to the Barcelona Market
Session Description
Although economic differences impact the maturity of retail throughout Europe, consumer needs in the age of globalization and digital information are constantly changing. NIQ will share how the European region is performing, highlight the differences and trends, and offer a macro perspective on what is happening in our host city of Barcelona.
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9:15 - 10:00 |
Store Tour Briefing
Mark Wohltmann, Director, NACS Global |
10:00 - 17:00 |
Ideas 2 Go - Barcelona: Bus Tour |
17:30 - 19:00 |
Welcome Reception |
19:00 |
Self-organized Dinners |
|
8:00 - 17:00 |
Registration Open |
9:00 - 9:10 |
Welcome
Mark Wohltmann, Director, NACS Global |
9:10 - 9:40 |
Global Strategic Industry Issues: Where Is the Future Emerging?
Henry Armour, President & CEO, NACS
Session Description
Which strategic issues are impacting our industry? Which countries or regions are the challenges and opportunities most mature, and what can we learn from them? Armour will reveal the latest NACS Global Issues Survey results and connect global developments with the status of each region for an outlook on what European retailers should focus on.
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9:40 - 10:25 |
Labour Challenges Now and in the Next 5 Years
Dr. Zeynep Ton, Professor, MIT Sloan School of Management, President, The Good Jobs Institute
Session Description
Dr. Ton shared her research on her ground-breaking The Good Jobs Strategy at the 2023 NACS Show and at the 2021 NACS Convenience Summit Europe in Berlin. As her research continues to evolve, Dr. Ton will share the latest insights on how investing in people and smart operating choices can help increase employee productivity, motivation and promote operational excellence.
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10:25 - 10:55 |
Networking Break |
10:55 - 11:40 |
Retailer Case Study: Mercadona
Session Description
As the initial case study for Dr. Ton’s The Good Jobs Strategy, Spanish supermarket chain Mercadona has been focusing on employee satisfaction, empowerment and enablement, as well as pay, for more than two decades. Mercadona will present how the company has evolved throughout its employee journey, what worked, what didn’t, and how the doubters can be swayed.
|
11:40 - 12:25 |
How Technology Is Reimagining the Retail Landscape
Jeff Hassman, VP Product Strategy and Partnerships, PDI
Session Description
Technology is shaping the retail landscape like never before. From self-scanning to pay-by-plate, pay-with-palm, and payment via biometrics, alongside theft-deterring cameras, shelf-scanning cameras, and mood-capturing cameras, the spectrum of innovations is vast.
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12:25 - 13:30 |
Lunch |
13:30 - 14:15 |
Foodservice: The Perception of ‘Fresh’
Jesper Ostergaard, CEO, Reitan Convenience Denmark A/S
Session Description
When it comes to healthy and fresh options, what consumers say they want isn’t always what they choose. However, retailers like 7-11 Denmark challenge this notion by generating a sizable percentage of food and beverage sales through better-for you options. Learn more about 7-11 Denmark’s journey to finding success by focusing on healthier options.
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14:15 - 15:00 |
Session TBD |
15:00 - 15:30 |
Networking Break |
15:30 - 16:15 |
Loyalty: Let's Start From Scratch!
Session Description
What began decades ago as a simple scratch card has evolved into loyalty programs that are digitalized, multi-platform and fully connected. Although today’s retail loyalty programs are more than discounts and rebates, some retailers may not be taking advantage of truly offering loyalty. Oliver Wyman will share exclusive research on where these programs took a wrong turn and how retailers can reboot their programs into what customers are looking for.
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16:15 - 17:00 |
Retailer Case Study: BP—Creating a Growth Engine
Session Description
On the road to carbon-neutrality, eFuels like hydrogen can bring a new and additional element to refueling passenger vehicles. What is the future for hydrogen, could it support a net-zero journey, and what are the opportunities for today’s fueling stations? BP will share its view on the opportunities and potential future as well as their successes in investing in eFuels.
|
17:45 - 19:30 |
Networking Reception |
19:30 |
Self-organized dinners |
|
8:00 - 17:00 |
Registration Open |
9:00 - 9:10 |
Welcome
Mark Wohltmann, Director, NACS Global |
9:10 - 9:40 |
Staying Relevant in Times of Mobility Shifts
Carol Chen, Global CMO & SVP, Shell Global Mobility
Session Description
The future business of petrol station operators is moving beyond fuel and out of the existing sites. How do we become a coffee and food destination, and where should the industry be heading to remain relevant? Chen will share Shell's success story during times of shifting mobility.
|
9:40 - 10:25 |
Retailer Case Study: 7-Eleven—Making a Global Brand Local
Leonid Volovnik, SVP and CAO, 7-Eleven International LLC
Session Description
The synonym for convenience retail in many countries is 7-Eleven. Frum humble beginnings to a global enterprise, hear how 7-Eleven has grown into 19 countries, its recipe for success, and how the company is evolving the concept of convenience retail.
|
10:25 - 10:55 |
Networking Break |
10:55 - 11:40 |
The EV Consumer: Their Usage, Pain Points, Learnings and Future
Dan Munford, CEO, Insight Research
Session Description
Based on his extensive research, Munford will share insights on the current electric vehicle landscape from a consumer’s perspective. We’ll look at data that suggests how current consumer behaviour can lend to an overall outlook on the near- and mid-term future across different European regions.
|
11:40 - 12:25 |
Decarbonizing Transportation Fuels
Session Description
Biofuels are a complex growth engine for decarbonizing the transportation sector that are required to cover multiple feedstocks, processing routes, and end products. Additionally, eFuels will play a role in supplying low carbon intensity transportation fuels. Hear about the opportunities and challenges associated with the commercial implementation of these fuels and the implications for convenience retailers.
|
12:25 - 13:30 |
Lunch |
13:30 - 14:15 |
NACS European Leader of the Year Award Winner Interview
Henry Armour, President & CEO, NACS
Session Description
Armour will sit down with this year’s winner of the European NACS Industry Leader of the Year Award to talk about operating a profitable business, leading corporate culture, managing economic uncertainties and addressing high employee retention rates.
|
14:15 - 15:00 |
Retailer Case Study |
15:00 - 15:30 |
Networking Break |
15:30 - 16:15 |
Artificial Intelligence Applications in Convenience Retail
Brian Gray, Managing Director, Accenture LLP
Session Description
With more information on AI comes a fair share of misinformation. Some AI solutions are glorified algorithms, while the debate on sentient and sapient machines extend beyond what intelligence is about. Amidst the confusion, what is the relevance for convenience retail? Accenture will share exclusive research on AI use cases for retail, what is possible today, what could be possible tomorrow, and how retailers can ensure they don’t miss the opportunity to leverage AI’s full potential.
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16:15 - 16:45 |
What We Saw and What We Learned
Henry Armour, President & CEO, NACS
Session Description
Armour will summarize the key takeaways from the store tours, presentations and the panel discussions.
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16:45 - 17:00 |
Wrap Up and First Look at 2025 CSE
Mark Wohltmann, Director, NACS Global |
18:30 - 19:30 |
NACS European Convenience Retail Awards Reception |
19:30 - 23:00 |
Europe Convenience Retail Awards Ceremony & Dinner |
For inquiries on the event agenda, please contact:
Mark Wohltmann
Director of NACS Global
mwohltmann@convenience.org
+1 703.518.4284
For general event inquiries, please contact:
Melissa Paul
Meetings and Events Manager
mpaul@convenience.org
+1 703.518.4208
Show Bio...
Henry Armour is the president and CEO of NACS. He grew up working in his family’s retail businesses, Armour Oil Company, rising to the position of vice president and COO in 1977. In 1980, he joined The Standard Oil Company of Ohio, where he served as manager of development strategies. He later founded West Star Corporation, which grew to include 59 NOW! convenience stores, truck stops and quick-service restaurants in the Pacific Northwest until he sold the company in 2004. In 1988, Armour founded Epoch Corporation, which operated retail enterprises in California.
He became president and CEO of NACS in July 2005, having also served as the association’s chairman in 2002 and 2003. Armour earned a BA in economics from Stanford University, an MSc in economics from the London School of Economics, and an MBA and PhD in economics from Stanford University.
Show Bio...
As Global CMO & SVP for Shell Global Mobility business, Carol responsible for Shell’s Mobility products, services, campaigns, digital solutions and analytics, E-mobility and low carbon fuels, and importantly elevating customer experiences for 30 million+ customer daily across 46,000 retail sites over 80 countries. This makes Shell the number one Mobility retailers in the world. Carol also hold the position as Chairman of board Shell Brands international, and non executive director of Shell Downstream JV in Turkey. Her vision is to delight the customers, grow brand and develop innovative mobility solutions to drive sustainable growth TODAY & TOMORROW. Carol has had rich global career, worked and lived in China, Canada, USA, Singapore and UK. And have led very sizable global multi culture organization. Before joining Shell, Carol enjoyed 20 years of a successful international career at P&G marketing where she led four billion dollar brands and high performance teams across 4 global business units. Carol is an ambassador for gender equality, striving for a more balanced future where women have the same opportunities and influence as their male colleagues. Carol is also passionate about building, developing and empowering people to reach their full potential!
Show Bio...
Brian is a Managing Director and currently leads Accenture’s Global and North America Fuels & Convenience Retail practice. He has spent the last 19 years working with 20+ fuels and convenience retailers around the world. Brian is passionate in helping to drive innovation throughout the business and ultimately setting clients up to capitalize on future trends. His experience stretches across customer experience, mobility, AI / GenAI, analytics, loyalty, retail site systems, payments, M&A, and large-scale complex deployments – spanning all channels of trade including Company Owned & Operated, Branded Wholesalers, Dealer, and Franchisee models.
Brian holds a degree from the Kelley School of Business, Indiana University, Bloomington and is a certified Program Management Professional (PMP).
Brian is married to his wife of 15 years, Emily, with two children, Abby (13) and Connor (9) – with his lovely dog Randall. He enjoys playing golf, racquetball, and basketball!
Show Bio...
Jeff Hassman has 30 years of marketing and product experience inside and outside of the convenience retail and fuels marketing industry. Jeff joined PDI through the acquisition of Excentus, where he was the Chief Marketing Officer supporting Excentus’ white label loyalty programs and the Fuel Rewards Program. Before Excentus, Jeff was Managing Director at JP Morgan Chase, responsible for executing marketing and customer engagement programs for Chase's credit card portfolio. Within the industry, Jeff led category management and c-store marketing for RaceTrac Petroleum and Sunoco’s APlus Stores. Jeff holds an Electrical Engineering degree from the United States Military Academy at West Point and an MBA from the University of Pennsylvania's Wharton School of Business.
Show Bio...
Zeynep Ton is a professor of the practice at the MIT Sloan School of Management.
Zeynep's research focuses on how organizations can design and manage their operations in a way that satisfies employees, customers, and investors simultaneously. In 2014, Zeynep published her findings in a book, The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits.
After her book was released, company executives started reaching out to Zeynep to understand how to implement the Good Jobs Strategy in their organizations, or to describe how they were already adopting the strategy. Zeynep cofounded the nonprofit Good Jobs Institute to help them transform through assessments, workshops, and longer-term partnerships. NACS partners with the Good Jobs Institute to bring the Good Jobs Strategy to the convenience store industry.
In 2023, Zeynep published her latest book, “The Case for Good Jobs: How Great Companies Bring Dignity, Pay & Meaning to Everyone's Work.”
Show Bio...
Leonid Volovnik is the Senior Vice President and Chief Administrative Officer of 7-Eleven International and is responsible for leading New Market Entry, Legal, Risk Management, and Human Resources functions for the company.
Leonid started his career with 7-Eleven Inc. in 2000 as a Field Consultant in California. He held positions of increased responsibility, including Division Training Manager, Market Manager, Director of Operations Support and Director of Business Transformation. In 2012, Leonid joined the International team as a Director of Global Business Solutions where he led the development and launch of 7-Eleven’s first global IT system. Prior to assuming his current role with 7IN, Leonid provided strategic and functional support to several Area Licensees in Asia, Europe and the Middle East as a Senior Regional Director. He also actively participated in New Market Entry initiatives around the world.
Over the course of Leonid’s tenure with domestic and international operations, Leonid has become the expert in 7-Eleven business model including Store Operations, Demand Chain, Information Technology, etc. Leonid brings a strong track record of developing prosperous long-term relationships with global partners all over the world.
Leonid has earned a Bachelor’s Degree in Business Administration and a Master’s Degree in Finance from the San Diego State University. He currently resides in Dallas, Texas and enjoys travel, sports, and volunteering with animal rescue organizations.
Show Bio...
In his current role, Mark Wohltmann is responsible for the strategic development of NACS Global, the exclusive, worldwide network, supporting its members’ businesses and their careers within the convenience- and fuel-retailing industry.
Mark has more than 20 years of experience in research & consulting, with a focus on FMCG/CPG and Retail. Prior to joining NACS in late 2016 Mark worked in Strategic Product Development with the Nielsen Company in Europe, developing solutions for clients from the Convenience Retail, HoReCa, eCommerce and Tobacco industry. Prior to this Mark worked with the start-up USP Market Intelligence, setting up Germany's largest convenience retail panel, as well as with Combera (Advantage Smollan), developing Marketing- and sales strategies for FMCG companies, entering the convenience retail sector.
Mark started his career in the advertising industry, focusing on trade marketing and sales advertising in impulse retail channels, working with Dorland in Berlin and with Grey and BBDO in Duesseldorf after studying business administration at the University of Siegen and being trained in advertising consulting.
Registration for the 2024 NACS Convenience Summit Europe is now open!
Registration Type |
Early Bird Rate
(expires March 31) |
Regular Rate
(begins April 1) |
Summit Programs,
Receptions & Lunches |
Ideas 2 Go Barcelona
(Store Tours) |
Awards Gala |
Full Registration |
€1995 |
€2295 |
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Summit Registration with Store Tours Only |
€1695 |
€1995 |
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Summit Registration with Awards Gala Only |
€1795 |
€1995 |
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|
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Summit Registration Only |
€1495 |
€1695 |
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|
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Awards Gala Only |
€300 |
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Register Now
Your full registration will include:
- Access to store tours, receptions, lunches and Awards Gala dinner
- Access to all presentations
- Access to best-in-class strategies that are all focused on unlocking growth
- Dynamic conversations and renewed strategic connections with 125+ senior leader delegates from 25+ countries
- A first look at innovations in store design and robust technology solutions
- A ticket to the prestigious NACS European Convenience Retail Awards gala where we’ll celebrate award-winning solutions and meet the people who made them happen
Ideas 2 Go Barcelona (Store Tours)
This is Convenience Retail – Bus Tour
04 June 2024 8:30-13:30
NACS Convenience Retail Awards Europe Gala
An exciting evening celebrating top leaders, technology innovation, and advances in sustainability in the Convenience industry.
Be Well Agreement
Any public space where other people are present holds an inherent risk of exposure to COVID-19 and other communicable diseases. By attending this event, I agree to voluntarily assume all risk related to exposure and agree to not hold NACS or any of their affiliates including partners and sponsors, directors, officers, employees, agents, contractors, volunteers, or sponsored venues liable for illness. I will take necessary precautions while at the event as recommended at that time by the Irish Department of Health. I agree to not attend any NACS event if I feel ill or had recent exposure to a COVID-19 case.
Event Registration: Melissa Paul, mpaul@convenience.org
Global Supplier Council: Leigh Walls, lwalls@convenience.org
For more than a decade, the NACS Convenience Summit Europe has proudly hosted the NACS Convenience Retail Awards Europe. This prestigious competition recognizes outstanding achievements in the European retail communities. The awards—judged by the pillars of the convenience industry—provide one of the greatest benchmarks of global convenience retailing excellence. Winners are selected in four categories:
- Convenience Retailer of the Year
- Convenience Industry Leader of the Year
- Convenience Retail Sustainability Award
- Convenience Retail Technology Award
Learn more about the Awards and Entry Requirements.
Award submission deadline is 30 April 2024.
Submit Your Entry
NACS European Convenience Retailer of the Year
Daybreak Portumna | IRELAND
Sponsored by
NACS European Convenience Industry Leader of the Year
José Barreiro, Repsol
Sponsored by
NACS European Convenience Retail Sustainability Award
eFuels Forum & eFuel GmbH | GERMANY
Sponsored by
NACS European Convenience Retail Technology Award
Circle K | NORWAY
Sponsored by
*Travel and hotel not included in Summit registration rate. Visit www.xe.com for the latest exchange rate information.
Attendees must book their own hotel accommodations. Cost of accommodations are not included in the event registration fee. A group/event discounted rate is available until 20 May 2024.
The 2024 NACS Convenience Summit Europe program and NACS European Convenience Retail Awards ceremony will be held at:
InterContinental Barcelona
Avenida Rius I Taulet 1-3 Barcelona 08004 Spain
Group Rate: €350 (single)/night; €380 (double)/night
Room rate is inclusive of a complimentary breakfast and 10% VAT.
Book Your Accomodations
Attendees must book their own flight accommodations. Cost of flights are not included in the event registration fee.
Barcelona-El Prat Airport
- 12.7 km / 7.9 miles from hotel
The following ground transportation is included in your registration fee (if applicable).
- All necessary transportation for the scheduled Bus Store Tours
All other transfers must be arranged by the attendees and are not included in the registration fee.
Connection from BCN to InterContinental Barcelona
- Approximately 14 Minutes by Taxi/Uber
Local Transportation
- Take the Aerobus from Terminal 1 or 2 to Pl. Espanya Station (estimated distance to the hotel: 0.5 MI/ 0.8 KM)
For questions regarding hotel or travel accommodations, please contact
Melissa Paul
Meetings & Events Manager, NACS
mpaul@convenience.org
+1 703-518-4208
The NACS Convenience Summit Europe is proud to partner with industry suppliers for this global event. Opportunities for company/brand visibility and connections vary.
Our thanks to the 2023 NACS Convenience Summit Europe Sponsors:
2024 sponsor opportunities are available for next year in Barcelona, Spain.
For sponsorship inquiries, please contact:
Leigh Walls
Director, Supplier Relations
lwalls@convenience.org
See why leading convenience and fuel retail brands around the globe attend the NACS Convenience Summit Europe. If you want to see the future of convenience, then there’s no other event like this.
Enjoy these photos from the 2023 NACS Convenience Summit Europe in Dublin!
Picture yourself here in 2024. Register now.
Summit Program
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